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Frequently Asked Questions
Drop us an email if you couldn't find an answer to your question in the following list.
What is Ipdata?
It is an API to programmatically look up the locations of IP Addresses.
What would I use it for?
Common usecases include; running analytics to determine your product's usage by country, targeting ads by country etc
What payment services do you support?
We accept all major credit cards.
Can I update my card details?
Yes. Send an email to support@ipdata.co. Your request will be processed within 24hrs.
Can I cancel my subscription?
Yes, by sending an email to support@ipdata.co. Your request will be processed within 24hrs.
Can I get a refund?
Yes. Refunds will be prorated based on your period of usage.
What if I want to change plans?
Send an email to support requesting a cancellation of your existing plan and the plan you'd like to be upgraded to.
How long are your contracts?
You can upgrade, downgrade, or cancel your monthly account at any time with no further obligation.
Other questions?
We're always available at support@ipdata.co